Covid 19

Covid 19 Procedures

The health, safety and well-being of our guests and team remains our number one priority. We have reviewed all our procedures across each part of our business and are pleased to have received the “We’re Good To Go” – the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing. We will continue to review our approach based upon the Welsh Government guidelines and Public Health Wales.

You can view our COVID-19 risk assessment here.

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Personal Protection & Face Masks
Personal protective equipment is provided for necessary tasks and in use in accordance with government guidelines. Face masks are now required to be worn throughout viewings and visits by staff and visitors.

Signposted hand sanitiser stations will be available for you to use at any point during your visit with us.

We ask that if you or any accompanying person are showing symptoms of Covid-19 that you postpone your viewing appointment or visit.

Team Training, Sanitising and Hygiene
All of our team will be briefed and trained in our new enhanced sanitising procedures and the responsibility they have to our visitors and their colleagues.

High contact points will be sanitised after every viewing. Extra sanitiser is located at all entry and exit points for our team to use when entering and leaving their place of work.

Social Distancing Measures
We have taken all reasonable steps to maintain a safe and social distance within the House and Courtyard, and the current 2m social distancing will be observed.

Air Conditioning & Ventilation in The Courtyard
The Courtyard is heated and cooled by four independent air conditioning systems each with a fresh air supply to the rear of each unit.

The Courtyard also has a fully automatic fresh air ventilation system installed supplying up to 278litres of fresh air per second into the room.

Both air conditioning and ventilation systems have filtration fitted and have regular cleaning carried out by specialists who wash and disinfect the filters on a regular basis.

We are only accepting electronic or card payments to avoid handling cash or cheques.

Health Checks
Our team when returning to work, must complete a mandatory health screening with daily health declarations completed to ensure they are symptom free and fit to work. Any team member showing symptoms will be immediately sent home and required to self-isolate for 14 days and follow government guidelines before returning to work.